Complaint Redressal

At Pradesh Today News & Media, we are deeply committed to maintaining the highest standards of journalistic integrity, accuracy, and fairness. We recognize that despite our best efforts, errors or grievances may occasionally arise. We take all complaints seriously and have established a transparent, time-bound mechanism to address them promptly and effectively.

1. Scope of Complaints
This Complaint Redressal Mechanism covers grievances related to:

• Factual inaccuracies or errors in our published content (news articles, reports, opinion pieces, videos, etc.)

• Violation of journalistic ethics, including bias, misrepresentation, or lack of fairness

• Concerns regarding privacy violations or defamatory content

• Objectionable user-generated content (comments, forum posts) appearing on our Platform

• Operational issues related to subscriptions, advertising, or technical access

2. How to File a Complaint
Complaints may be submitted through any of the following channels:

• Online Form: Fill out the complaint form available on our website under the "Contact Us" or "Complaint Redressal" section.

• Email: Send a detailed complaint to our dedicated Grievance Officer at: grievance@pradeshtoday.com

• Postal Mail: Write to us at the address provided below.

3. Information to Provide
To help us process your complaint efficiently, please include the following details:

• Your full name and contact information (email address and phone number)

• Clear identification of the content in question (article headline, URL, date of publication, or screenshot)

• A detailed description of your grievance and the specific inaccuracies or issues you have identified

• Any supporting evidence or documentation, if applicable

• Your desired resolution or corrective action sought

4. Grievance Officer
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to handle all complaints. The details are as follows:

The Grievance Officer shall acknowledge receipt of your complaint within 24 hours (excluding public holidays) and endeavor to resolve it within 15 days from the date of receipt.

5. Complaint Escalation and Review Process
Our redressal process follows a structured approach:

If the complainant remains dissatisfied with the decision of the Grievance Officer, they may approach the appropriate judicial forum or the designated self-regulatory body under the IT Rules, 2021.

6. Types of Corrective Actions
Depending on the nature and severity of the grievance, we may take one or more of the following actions:

• Publishing a correction, clarification, or retraction with appropriate prominence

• Updating or modifying the content to reflect accurate information

• Removing or disabling access to the content, if warranted

• Taking appropriate action against user-generated content that violates our policies

• Issuing a private or public apology, as deemed necessary

7. Confidentiality and Non-Retaliation
We treat all complaints with strict confidentiality. Personal information provided by complainants will be used solely for the purpose of investigating and resolving the grievance and will not be shared with third parties except as required by law. We also have a strict non-retaliation policy; complainants will not be subject to any adverse action for filing a complaint in good faith.

8. Time Limits
Please note that complaints should be filed within 30 days of the publication or occurrence of the content in question. Complaints filed beyond this period may be considered on a case-by-case basis, but we cannot guarantee a full investigation.

9. Contact Us
For any questions about this Complaint Redressal Mechanism, please reach out to:

Pradesh Today News & Media
Email: info@pradeshtoday.com

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